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COVID-19 UPDATES

Remote Access

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harvard.zoom.us

Citrix: CoPath, Epic, Insight

For macOS Catalina users, key points to remember:

Your Mac OS should be 10.13 or higher. FileVault encryption should be enabled.
If you already have Citrix Workspace 19.12, there should be no reason to delete and reinstall
If you do not have Citrix Workspace 19.12, download it from SelfService, or directly from Citrix:
https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html (Run the uninstaller first just in case, then run Citrix Workspace installer)

Open Safari, go to http://workspace.partners.org
- If you get prompted to download Citrix – Don’t – Instead, click on “Detect” or “Already Installed”

Important! Make sure settings for Safari are also set: (please check out this knowledge based article) https://rc.partners.org/kb/article/3585

When you click on EPIC, it will download a file. Click on the downloaded file, it will launch Citrix Workspace and connect to EPIC.

Note: If, when you click on EPIC, and no file is downloaded, you need to reset Safari.

At the top menu bar, click on Safari > Clear History > Clear “all history”

At the top menu bar, click on Develop > Empty Caches

(If the Develop option is not there, activate it by going back to Safari > Preferences > Advanced > check the box “Show Develop menu in menu bar)

Restart Safari

Residents/Fellows

Sunday, March 22, 2020 - 8:01 AM

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Friday, March 20, 2020 - 3:01 PM

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